AirAsia - Wikipedia

Capital A Berhad, (MYX: 5099) operating as AirAsia (stylized as airasia) is a Malaysian multinational low-cost airline headquartered near Kuala Lumpur, ... AirAsia FromWikipedia,thefreeencyclopedia Jumptonavigation Jumptosearch Short-haullow-costairlineofMalaysia "AirAsia"redirectshere.Forotheruses,seeAirAsia(disambiguation). NottobeconfusedwithAsiaAirways,AsianAirlines,AsianaAirlines,orTransAsiaAirways. AirAsia IATA ICAO Callsign AK AXM REDCAP Founded20 December1993;28yearsago (1993-12-20)Commencedoperations18 November1996;25yearsago (1996-11-18)OperatingbasesJohorBahruKotaKinabaluKualaLumpur–InternationalKuchingPenangFrequent-flyerprogramBIGLoyaltyProgramme[1]Subsidiaries AirAsiaX IndonesiaAirAsia PhilippinesAirAsia ThaiAirAsia ThaiAirAsiaX AirAsiaIndia FormerSubsidiaries AirAsiaZest FlyAsianXpress IndonesiaAirAsiaX AirAsiaJapan Fleetsize255(includingsubsidiaries)Destinations165(includingsubsidiaries)ParentcompanyTuneGroupTraded asMYX:5099ISINMYL5099OO006HeadquartersKualaLumpurInternationalAirportSepang,Selangor,MalaysiaKeypeople TonyFernandes,GroupCEOofCapitalABerhad RiadAsmat,CEO[2] KamarudinMeranun,Chairman RevenueRM5.01billion/US$1.12 billion(1~3Q2016)[3]NetincomeRM1.574 billion/US$354 million(1～3Q2016)Employees20,000(2019)Websitewww.airasia.com CapitalABerhad,(MYX:5099)operatingasAirAsia(stylizedasairasia)isaMalaysianmultinationallow-costairlineheadquarterednearKualaLumpur,Malaysia.ItisthelargestairlineinMalaysiabyfleetsizeanddestinations.AirAsiaoperatesscheduleddomesticandinternationalflightstomorethan165destinationsspanning25countries.[4]Itsmainbaseisklia2,thelow-costcarrierterminalatKualaLumpurInternationalAirport(KLIA)inSepang,Selangor,Malaysia.ItsaffiliateairlinesThaiAirAsia,IndonesiaAirAsia,PhilippinesAirAsia,andAirAsiaIndiahavebasesinBangkok–DonMueang,Jakarta–Soekarno-Hatta,Manila–NinoyAquino,andBangalore–Kempegowdaairportsrespectively,whileitssisterairline,AirAsiaX,focusesonlong-haulroutes.AirAsia'sregisteredofficeisinPetalingJaya,SelangorwhileitsheadofficeisatKualaLumpurInternationalAirport. In2007,TheNewYorkTimesdescribedtheairlineasa"pioneer"oflow-costtravelinAsia.[5]AirAsiaisthesponsorofMalaysianationalfootballteam,Singaporenationalfootballteam,JamshedpurFCandQueensParkRangers.AirAsiaisalsoaformersponsorofManchesterUnitedandAsiaRedTour. AirAsiahasconsistentlybeennamedastheworld'sbestlow-costcarrierfor13yearsbySkytraxinarowininternationaltravelandairlineawards,includingthelatestawardfor2022.[6] Contents 1History 2Corporateaffairs 3Affiliateairlines 3.1AirAsiaIndia 3.2AirAsiaJapan 3.3AirAsiaX 3.4IndonesiaAirAsia&IndonesiaAirAsiaX 3.5PhilippinesAirAsia 3.6ThaiAirAsia&ThaiAirAsiaX 4Destinations 5Fleet 5.1Currentfleet 5.2Fleetrenewal 5.3Formerfleet 6Services 6.1Onboard 6.2Frequent-flyerprogram 7Awardsandrecognition 8Criticismandcontroversy 8.1BarisanNasional-themedflight 9Incidentsandaccidents 10Seealso 11References 12Externallinks History[edit] AirAsiawasestablishedin1993andbeganoperationson18November1996.Itwasfoundedbyagovernment-ownedconglomerate,DRB-HICOM.On8September2001,theheavilyindebtedairlinewasboughtbyformerTimeWarner(nowknownasWarnerMedia)executiveTonyFernandesandKamarudinMeranun's[7]companyTuneAirSdnBhdforthetokensumofoneringgit(aboutUS$0.26atthetime)withUS$11million(MYR40million)worthofdebts.[8]Thepartnersturnedthecompanyaround,producingaprofitin2002andlaunchingnewroutesfromitshubinKualaLumpur,undercuttingformermonopolyoperatorMalaysiaAirlineswithpromotionalfaresaslowasMYR1(US$0.27).In2003,AirAsiaopenedasecondhubatSenaiInternationalAirportinJohorBahruandlauncheditsfirstinternationalflighttoBangkok. AirAsiasubsequentlystarteditsThaiAirAsiaaffiliateandbeganflightstoSingaporeandIndonesia.FlightstoMacaustartedinJune2004,andflightstomainlandChina(Xiamen)andthePhilippines(Manila)inApril2005.FlightstoVietnamandCambodiafollowedin2005andtoBruneiandMyanmarin2006,thelatterbyThaiAirAsia.InAugust2006,AirAsiatookoverMalaysiaAirlines'sRuralAirServiceroutesinSabahandSarawak,operatingundertheFlyAsianXpressbrand.TherouteswerereturnedtoMASwingsayearlater,citingcommercialreasons. Attheendof2006,Fernandesunveiledafive-yearplantofurtherenhanceAirAsia'spresenceinAsia.[9]Undertheplan,AirAsiaproposedenhancingitsroutenetworkbyconnectingallofitsexistingdestinationsthroughouttheregionandexpandingfurtherintoVietnam,Indonesia,SouthernChina(Kunming,Xiamen,Shenzhen)andIndia.Throughitssistercompanies,ThaiAirAsiaandIndonesiaAirAsia,theplancalledforafocusondevelopingitshubinBangkokandJakarta.Withincreasedfrequencyandtheadditionofnewroutes,AirAsiaincreasedpassengervolumeto13.9millioninits2007fiscalyear.[10] During2007,passengersfrom"TheBarrier-FreeEnvironmentandAccessibleTransportGroup"protestedagainsttheairlineoveritsrefusaltoflypassengerswhowerecompletelyimmobile.[11]Theyclaimedthatpeoplewithdisabilitieswerediscriminatedagainstwhenbookingticketsonline;theCEOoftheairlinesaiditdidnotturnawaypassengersinwheelchairs.[12] On27September2008,thecompanyannounced106newroutestobeaddedtoitslistof60.Thenumberofoldroutesdiscontinuedhasnotbeendisclosed. InAugust2011,AirAsiaagreedtoformanalliancewithMalaysiaAirlinesbymeansofashareswap.[13]ThealliancewasstruckdownbytheMalaysiangovernment,ineffectvoidingtheagreementofbothairlines. Byearly2013,AirAsia'sprofitsincreasedby168%onayear-over-yearbasiscomparedtothesameperiodin2012.Forthequarterending31December2012,theairline'snetprofitstoodat350.65millionringgit(US$114.08million).Despitea1%riseintheaveragefuelprice,theairlinerecordedprofitsof1.88billionringgitforitsfull2012fiscalyear.[14] InFebruary2013,AirAsiasubmittedanapplicationtotheIndianForeignInvestmentPromotionBoard,throughitsinvestmentarm,AirAsiaInvestmentLimited,toseekapprovalforcommencingitsoperationsinIndia.[15]AirAsiaaskedtotakea49%stakeintheIndiansisterairline,whichwasthemaximumallowedbytheIndiangovernmentatthattime.[16]AirAsiacommittedtoinvestinguptoUS$50millioninthenewairline.OperationswouldbegininChennai,expandingitsnetworkthroughoutSouthIndia,whereAirAsiaalreadyoperatesflightsfromMalaysiaandThailand.[17]In2019,AirAsiaopeneditsfirstrestaurantthatservesplanefoodinKualaLumpur.[18]InNovember2020AirAsiadidnotcompletethepurchaseofsixalreadyspecificallybuiltAirbusA320neoaircraft.Thiswasasaresultofthecoronaviruscrisis.[19]InSeptember2021,Airbusagreedtocutpricestosalvageatenbilliondollarscontractwiththeflightcarrier,restartingtherelationshipbetweenbothpartners.[20] InOctober2021,AirAsiarestartedinternationalflightsaftertheMalaysiangovernmentliftedtravelrestrictions.[21] OnJanuary3,2022,AirAsiaproposeditscorporatenamechangetoCapitalA,whichsubjecttoshareholders'approval.TheproposednamehasbeenapprovedbytheCompaniesCommissionofMalaysia(SSM)andreservedbythecompanyonDecember28,2021.[22]OnJanuary28,2022,thecompanychangeditscorporatenamefromAirAsiaGroupBhdtoCapitalABhdtoreflectitsexpansionofbusinessportfoliobeyondthecorebudgetairline.However,itsairlinebusinesscontinuedtousetheAirAsiabrand.[23] AirAsia'sorigin,corporateidentityandliverytimelineTheoriginalAirAsiacolourscheme,agovernment-ownedfull-servicecarrier(1996-2001livery)AirAsiaBoeing737-300,afterthetakeoverbytheTuneAirasalow-costcarrier(2001-2003livery)A320,theworkhorsefleetontheairlinesince2004(2004-2011livery)AnA320withitscurrentcolourscheme(2011-presentlivery) Corporateaffairs[edit] KLIALCCT,whichhousedtheAirAsiaheadofficeuntiltheopeningofRedQuarters TheheadofficeistheRedQuarters(RedQ)atKualaLumpurInternationalAirportinSepang,Selangor.[24]Thisfacilityalsoservesasthecompany'sregisteredoffice.[25] Theairlinehasmoveditsheadofficetoanew56,985.1 m2(613,383 sq ft),RM140milfacilityconstructedatklia2on7November2016.[26]Untilthenewheadofficeopened,theairline'sheadofficewaslocatedintheKLIALCCT.Thenewklia2headofficehasbeenscheduledtoopenattheendof2015.[27]Theformerregisteredofficewasonlevel13oftheMenaraPrimaTowerBinPetalingJaya.[28] RedQisscheduledtoholdabout2,000AirAsiaandAirAsiaXemployees.[26]AireenOmar,theAirAsiaCountryCEOofMalaysia,statedthattheheadquartersneededtoberedesignedbecauseintheklia2plansthelocationofthecontroltowerhadbeenchanged.[29]ConstructiononthefacilitywasscheduledtobegininJuly2014.[30]MalaysiaAirportsHoldingsisleasingthelandthatwillbeoccupiedbytheheadquarters.[29]AnAirAsiaXflightattendantgavethebuildingthename"RedQuarters"or"RedQ",anditsgroundbreakingceremonywasheldinNovember2014.[26] Affiliateairlines[edit] AirAsiaIndia[edit] Mainarticle:AirAsiaIndia InOctober2012,AirAsia'smanagementsaidthattheywerekeentohavemorepresenceinIndiaiftheaviationenvironmentandtaxstructurewereconduciveandfriendlyforlow-costairlineoperations.WiththenewIndianGovernmentallowingaforeigndirectinvestmentofupto49%inaviationsector,theairlineCEOTonyFernandestweeted"FantasticnewsthatIndiahasopenedupinvestmentstoforeignairlines."HesaidthatitwasnoweasierforhimtosetupanairlineinIndia.[31]TonyFernandescalledthejointventurewithTataSons.HesaidthattheTatasknowIndiaverywellandhaveagoodreputation.Atie-upwiteefficiently.FernandessaidthathewouldconcentratemainlyontheonemillionsouthIndianswhotravelbyrail.[32][33]AirAsiaannounceditsIndianlow-costaffiliateairlineon19February2013.Theairlinewouldbeoperatedasajointventure,withAirAsiaholding49%oftheairline.ArunBhatiatookup21%andTataSonstheremaining30%stakeintheairline.ThejointventurewouldalsomarkTataSons'returntoaviationindustryafter60years.[34][35]AirAsiaisthefirstforeignairlinetosetupanaffiliateairlineinIndia.[36]TheairlineisheadquarteredinChennai[37]andplannedtomakeChennaiInternationalAirportasitshub.Later,theprimaryhuboftheairlineswasshiftedtoKempegowdaInternationalAirport,Bangalore.[38][39]ThemaidenflightofAirAsia'sIndiaventureonBangalore-Goaroutetookoffon12June2014.[40]TheairlineannouncedthatIndiraGandhiInternationalAirport,DelhiwillbeitshubforNorthIndianoperations.[41]InNovember2020,AirAsiareviewingitsIndiaoperationsruninpartnershipwithTataSonssignallingapossibleexitfromtheworld'sfifthlargesteconomy.[42]On29December2020,theTataGroupannounceditwouldincreaseitsholdingsintheIndian-basedjointventurewithAirAsiafrom51%to84%.[43] AirAsiaJapan[edit] Mainarticle:AirAsiaJapan AirAsiaandJapanesenetworkairlineAllNipponAirwaysannouncedtheirjointventureatapressconferenceinTokyoon21July2011.[44]FollowingitsestablishmentinAugust2011,AirAsiaJapanflewitsfirstflightinAugust2012.[44]AirAsiaJapanwasthefirstlow-costairlinetobebasedatNaritaInternationalAirport.ItsformationwasannouncedonlymonthsafterANAhadannouncedtheformationofPeach,alow-costairlinebasedatKansaiInternationalAirportinOsaka,andalongsideaconcurrenteffortbyJapanAirlinestosetupalow-costaffiliate.ANAelectedtopartnerwithanexistinglow-costairlineforefficiencyandstrategicadvantage.[45]ItwasthefifthaffiliateairlineforAirAsiaandtheninthforANA.TheairlinewasheadquarteredalongsideANAinTokyo,withitsmainoperatingbaseatNarita,andserveddomesticdestinations,usingthebrandandservicemodelofAirAsia.[44] AirAsiaJapanterminateditsoperationson27October2013afterannouncingthedissolutionofitsjointventureinJune2013.[46] Inapressreleaseon1July2014AirAsiaannouncedarelaunchoftheAirAsiaJapanbrand.Thefirstflightisscheduledtodepartinthesummerof2015,[47]butinstead,itwasdelayed.AirAsiaJapanfinallyrelaunchedon29October2017,withitstwodailyflightsfromNagoyatoSapporo. On5October2020,theairlineceasedoperationsduetolowpassengerdemandcausedbyCOVID-19pandemic.[48] InNovember2020,AirAsiaJapanfiledforbankruptcyproceedingsintheTokyoDistrictCourtonTuesdaywithabout21.7billionyen($208million)inliabilities,becomingthefirstairlinetofailinthecountryduringtheCOVID-19era.[49]Thishasledto23,000flyerswithoutrefundandatotalliabilityof21.7billionyen. AirAsiaX[edit] Mainarticle:AirAsiaX AirAsiaXisthelong-hauloperationofAirAsia.Thefranchiseisabletokeepcostsdownbyusingauniversalticketingsystem.[50]AirAsiaXisalsoaffiliatedwithVirginGroup[51]andAirCanada.On17May2007,TonyFernandesannouncedplanstocommenceflightsfromMalaysiatoAustralia.FernandessaidhewouldbeavoidingSydneyAirportduetoitshighfees.Instead,theairlinewouldconcentrateoncheaperalternativessuchasMelbourne'sAvalonAirport,WilliamtownAirportinNewcastle,andAdelaideAirport.SustainedfareswerepredictedtobearoundMYR800(A$285)forareturnfare,plustaxes.[52]InterestwasalsoexpressedinusingGoldCoastAirportasanotherAustraliandestination.[53]On14May2007,AirAsiaconfirmedthatithadordered15AirbusA330-300aircraft,fivemorethaninitiallyannounced.Theaircraftwerescheduledfordeliveryfromthefourthquarterof2008.[54]On27March2008,AirAsiasignedafirmcontractforanother10AirbusA330-300sbringingtheairline'stotalorderto25.[55]AirAsiaXreceiveditsfirstA330on31October2008inToulouse,France.[56]Asof14February2008,48%ofAirAsiaXisownedbyAeroVentures;aventureofTonyFernandes,otherprominentMalaysians,andAirCanada'sRobertMilton.VirginGroupowns16%,andafurther16%isownedbyAirAsia.Bahrain-basedManaraConsortium,andJapan-basedOrixCorphavetakena20%stakeinAirAsiaXforRM250million.[57] InApril2018,AirAsiaXcancelledtheir10A350-900orderthattheyorderedin2009duetohigherpricesontheaircraft,[58]TheairlinehadpreviouslyalsoexpressedaninterestinorderingBoeing787-10aircraft,withadecisionexpectedin2018.InMarch2018,thedecisionwasmadenottoproceedwithorderingtheBoeingaircraft.[59] AsofJune2019,thefleetconsistedof24AirbusA330-300aircraft,andtheairlinehad78AirbusA330-900aircraftonorder.[60]However,underadebtrestructuringplaninNovember2021,theorderofA330aircraftwasreducedsubstantially,from78to15aircraft.[61] IndonesiaAirAsia&IndonesiaAirAsiaX[edit] Mainarticles:IndonesiaAirAsiaandIndonesiaAirAsiaX IndonesiaAirAsiaoperatesscheduleddomestic,internationalservicesandisanIndonesianassociatecarrierofMalaysianlow-fareairlineAirAsia.ItsmainbaseisSoekarno-HattaInternationalAirport,Jakarta.[62]UntilJuly2010,IndonesiaAirAsia,alongwithmanyIndonesianairlines,wasbannedfromflyingtotheEUduetosafetyconcerns.However,thebanwasliftedinJuly2010.[63]TheairlinewasestablishedasAwairin1999byAbdurrahmanWahid,formerchairmanoftheNahdlatulUlamaMuslimorganisation.Hehada40%stakeintheairlinewhichherelinquishedafterbeingelectedpresidentofIndonesiainOctober1999.On1December2005,AwairchangeditsnametoIndonesiaAirAsiainlinewiththeotherAirAsiabrandedairlinesintheregion.AirAsiaBerhadhasa49%shareintheairlinewithFersindoNusaperkasaowning51%.Indonesia'slawsdisallowaforeign-majorityownershipondomesticcivilaviationoperations. IndonesiaAirAsiaXisajointventureofAirAsiaX.ItservesIndonesiaAirAsia'sregularlyscheduledlonghaulinternationalflightsfromBali'sNgurahRaiInternationalAirport.IndonesiaAirAsiaXlauncheditsfirstflighttoTaipeion29January2015. Indonesianlow-costcarrierIndonesiaAirAsialookssettoceaseoperationsasastandalonecarrierandbemergedwithsisterAirAsiasubsidiary,IndonesiaAirAsiaX. InOctober2020,AirAsiaXconfirmedtheyhaveretrenchmentof10percentoftheir24,000employees.[64] PhilippinesAirAsia[edit] Mainarticle:PhilippinesAirAsia PhilippinesAirAsiaisajointventurebetweenFilipinoinvestorsandAirAsia.TheFilipinogroupincludeAntonioCojuangco,Jr.,YancyMckhelMejia,formerownerofAssociatedBroadcastingCompanywithflagshiptelevisionstationTV5,MichaelRomero,arealestatedeveloperandportoperator,andMarianneHontiveros.Thejointventurewasapprovedon7December2010bytheBoardofInvestments,anagencyinthePhilippinesinchargeofbig-ticketinvestments. AirAsiaZestAirways,Inc.,operatingasAirAsiaZest(formerlyAsianSpirit,andZestAir),isajointventurebetweenAirAsia&AMYHoldingsInc.,thecompanywhoownsZest-OcorporationinthePhilippines.Itoperatesscheduleddomesticandinternationaltouristservices,mainlyfeederserviceslinkingManilaandCebuwith24domesticdestinationsinsupportofthetrunkrouteoperationsofotherairlines.In2013,theairlinebecameasisterairlineofAirAsiaPhilippinesoperatingtheirbrandseparately.ItsmainbaseisinNinoyAquinoInternationalAirport,Manila,andwithahubatMactan–CebuInternationalAirport,Cebu.TheairlinewasfoundedasAsianSpirit,thefirstairlineinthePhilippinestoberunasacooperative.ItwasrebrandedtoZestAirinMarch2008.On16August2013,theCivilAviationAuthorityofthePhilippines(CAAP),theregulatingbodyoftheGovernmentoftheRepublicofthePhilippinesforcivilaviation,suspendedZestAirflightsuntilfurthernoticeduetosafetyissues.[65]LessthanayearafterAirAsiaandZestAir'sstrategicalliance,thetwocompaniesrebrandedasAirAsiaZeston18September2013.[66] On15August2011,PhilippinesAirAsiatookdeliveryofitsfirstbrand-newaircraft,anAirbusA320whicharrivedatClarkInternationalAirportinAngelesCity.On8November2011,PhilippinesAirAsiatookdeliveryofitssecondA320.On7February2012,theairlinereceiveditsAirOperatorCertificate[67]fromtheCivilAviationAuthorityofthePhilippineswhichgivestheairlinepermissiontoflyinPhilippineairspace.Theairlinecommencedoperationson28March2012.[68] ThaiAirAsia&ThaiAirAsiaX[edit] Mainarticle:ThaiAirAsia ThaiAirAsiaisajointventurebetweenAirAsiaandThailand'sAsiaAviation.ThaiAirAsialauncheddomesticoperationsinFebruary2004.ItservesAirAsia'sregularlyscheduleddomesticandinternationalflightsfromBangkokandothercitiesinThailand.ThaiAirAsiawastheonlylow-costairlineoperatingbothdomesticandinternationalflightsfromSuvarnabhumiAirport.[69]TheairlineshiftedalloperationsfromSuvarnabhumiAirporttoDonMueangInternationalAirporteffective1October2012. ThaiAirAsiais55%ownedbyAsiaAviation,45%ownedbyAirAsiaInternational,39%ownedbyKingPowerTheairlinesponsorstheThaifootballteamsBuriramUnited,SCGMuangthongUnited,Chonburi,OsotspaSaraburi,BECTeroSasana,ChiangraiUTD,EsanUnited,Chainat,SamutPrakanCUTD,BangkokUnited,FCPhuket,Krabi,AirForceUnited,NakhonPhanom,LoeiCity,TrangandtherefereeofFootballAssociationofThailand. Mainarticle:ThaiAirAsiaX ThaiAirAsiaXisThailand'sfirstlong-haullow-costairline.ItwasscheduledtobeginoperationsinJune2014.Afterputtingoffthelaunchthathadbeenplannedforthefirstquarter,ThaiAirAsiaXwastolaunchitsmaidenservicefromBangkoktoIncheon,SouthKoreaon17JuneandthenbeginregularflightstoJapan'sNaritaAirportinTokyoandOsakaaroundJuly.[70] InMay2022,AirAsiaannouncedtheintroductionofitsride-hailingserviceinThailand,AirAsiaRide.[71][72]ThailandisthesecondcountryAirAsiaisexpandingthee-hailingservicesin,directlycompetingwiththedominantplayer,Grab. Destinations[edit] Mainarticle:ListofAirAsiaGroupdestinations Fleet[edit] Currentfleet[edit] AsofNovember 2021[update],theAirAsiafleet(Malaysiaedition)consistsofthefollowingaircraft:[73][74][75] AirAsiafleet Aircraft Inservice Orders Passengers Notes AirbusA320-200 68 — 180 AirbusA320neo 29 — 186 AirbusA321neo 2[76] 362[77] 236 Tobefullydeliveredby2030s.OrderaretosplitbetweenA320neoandA321neo. AirbusA330-300 1 — N/A 9M-VVAasregistrationnumber.Operatesinternationalflightsaswellasdomesticflights(KualaLumpurtoKotaKinabaluonly) Total 100 362 Fleetrenewal[edit] PreviouslyoperatingtheBoeing737-300,AirAsiahasnowcompletelyconvertedtotheAirbusA320family. InJune2011AirAsiaordered200AirbusA320neosattheParisAirShow.[78][79]Theplaneswereoriginallyduetobecomeavailablein2015,andthedealwasoneofthelargesteverforcommercialaircraftinasingleorder.[78]ThedealwasworthUS$18 billionatlistprices,althoughAirAsiawillhaveobtainedasubstantialdiscountfromthoseprices.[79]ThedealmakesAirAsiaAirbus'singlebiggestcustomer.[80]On13December2012,AirAsiaplacedanorderforanadditional100AirbusA320jets,splittingitbetween64A320neoand36A320ceo.[81] AttheFarnboroughInternationalAirShowin2016,AirAsiaordered100A321neosatanestimatedcostofUS$12.6Billiondollarsatlistprices.[82]AirAsiaplanstoflytheselargeraircrafttoairportsthathaveinfrastructureconstraints.[83]AirAsiareceiveditsfirstA320neoinSeptember2016.Atthe2019FarnboroughAirShow,AirAsiafurtherincreaseditsordersforA320aircraft,intheprocessalsobecomingAirbus'largestcustomerfortheA321neovariant.[84] Withthis,thetotalnumberofordersthatAirAsiahadplacedfortheAirbusA320familyclimbedto592,reaffirmingthecarrier'spositionalsoasthelargestairlinecustomerfortheAirbussingleaisleproductline.[85]However,asaconsequenceoftheCOVID-19pandemiconaviation,theordersforthenewA320familyofaircraftwerereworkedbymutualagreementbetweenAirAsiaandAirbusinOctober2021,withdeliveriesnowscheduledtoextendto2035,amongotherundisclosedchangesinpurchaseterms.[86] Formerfleet[edit] AnAirAsiaBoeing747-200(N620FF)inahybridAirAsia-TabungHajiliveryleasedfromTowerAirforcharteroperationsduringtheHajjseasonin2000 AirAsiaformerlyoperatedthefollowingaircraft:[75] AirAsiaformerfleet Aircraft Total Introduced Retired Replacement Notes Boeing737-300 32 1996 2009 AirbusA320-200 Boeing747-200B 2 2000 2000 None LeasedfromTowerAir 3 2003 2003 LeasedfromAirAtlantaIcelandicandEuropeanAviationAirCharter McDonnellDouglasMD-11ER 1 1999 2000 LeasedfromWorldAirways Services[edit] Onboard[edit] ChickenricemealservedonaflightfromMalaysiatoSingapore. AirAsiaoffers"Santan"menu,withoptionstobuyonboardofferingfood,drinks,merchandiseanddutyfreeforpurchase.Pre-purchaseof"Santan"mealsisavailableatalowerpricethanonboard,andwithadditionaloptions[87]AirAsiaisaccreditedbytheKLSyariahIndexofBursaMalaysia,andinaccordancewithShariahprinciples,itdoesnotservealcoholorpork.However,thisappliesonlytotheregionalAirAsiagroupflights,andnottotheAirAsiaXflights,whichdosellwineandbeeronboard.[88] Frequent-flyerprogram[edit] AirAsiaistakingthefirststepstowardsstartingitsownfrequent-flyerprogramme.TheairlinehassignedanagreementtostartajointventurewithfinancialservicesfirmTuneMoneytolaunchaprogrammecalled"BIG".Underthisprogramme,itwillissueloyaltypointstoAirAsiacustomersandthird-partymerchants.PointscanthenbeusedtoredeemAirAsiaflights.[89] Awardsandrecognition[edit] The2022WorldAirlineAwardsfromSkytraxrankedtheairlineastheworld'sbestlow-costairline,arecordheldfor13yearsinarow.[6] Criticismandcontroversy[edit] BarisanNasional-themedflight[edit] Beforethe2018Malaysiangeneralelection,AirAsiareceivedcriticismforseeminglybackingNajibRazakandhisBarisanNasionalcoalition,amoveseenaspoliticallyincorrectbysomepoliticalcommentators.[90]NajibwasseenreturningfromSabahtoKualaLumpurafteracampaigntriponanAirAsiaflighttogetherwithAirAsiaCEOTonyFernandes.TheaeroplanethatNajibflewwasdrapedintheblueofBNwiththeairstewardessesdressedinthatsameblue,insteadofthetypicalAirAsiared.Thewords“HebatkanNegaraku”(English:“Makemycountrygreater”)canalsobeseenacrossthefuselageoftheaeroplane.AfterNajibwasdefeatedinthegeneralelection,TonyFernandesissuedanapology,claimingthathehadbuckledundertheintensepressurefromNajib'sgovernment.[91] Incidentsandaccidents[edit] 10January2011:AirAsiaFlight5218,anAirbusA320-216(9M-AHH),skiddedtotherightandwentoffthesideoftherunwayatKuchingAirport,Malaysia.Itcametorestinthegrasswiththenosegearduginandcollapsed.All123passengersandsixcrewmemberssurvived.Theplanereceivedheavydamagebutwaseventuallyrepaired.[92] Seealso[edit] ListofairlinesofMalaysia ListofairportsinMalaysia TransportinMalaysia Portals: Malaysia Companies Aviation References[edit] ^"AirAsiaBIGLoyaltyProgramme".Airasia.com.Archivedfromtheoriginalon22May2014.Retrieved31May2014. ^"AireenOmardilantikCEOAirAsiainMalaysia".18June2012.Archivedfromtheoriginalon20June2012.Retrieved18June2012. ^"AirAsiaQ4revenueup47%".IndiaInfoline. ^"AirAsia,theleadingandlargestlow-costcarrierinAsia,servicesthemostextensivenetworkwithover165routescoveringdestinationsinandaroundAsia".routsonline.com.7October2016.Retrieved1January2017. ^Kurlantzick,Joshua(23December2007)."DoesLowCostMeanHighRisk?".TheNewYorkTimes.Retrieved28April2010. ^ab"AirAsiaVotedWorld'sBestLow-CostAirlinefor13thstraightyear".NewsroomAirAsia.2022.Retrieved3October2022. ^"DatukKamarudinMeranun".newsroom.airasia.com.28March2018.Retrieved19April2019. ^"TonyFernandes".BloombergBusinessweek.11July2004.Retrieved29December2014. 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