What Is Customer Perceived Value? - Small Business - Chron ...
文章推薦指數: 80 %
Customer perceived value is the notion that the success of a product or service is largely based on whether customers believe it can satisfy their wants and ... CultureMusicSportsFood&DrinkEntertainmentLifeHomesNewsWeatherShoppingJobsCarsWhatIsCustomerPerceivedValue?SmallBusiness|BusinessTechnology&CustomerSupport|CustomersByNeilKokemullerUpdatedFebruary12,2019TheDifferencesBetweenMarketing,Advertising&PropagandaPositioningAnalysisinIdentifyingTargetMarketOpportunitiesDifferencesBetweenOrganization-CenteredMarketing&Customer-CenteredMarketingMarketing:WhatAretheFourSourcesofBrandMessages?WhatisaCompetitiveClimateinMarketing?Customerperceivedvalueisaconceptwidelyusedinmarketingandbrandingcircles.Customerperceivedvalueisthenotionthatthesuccessofaproductorserviceislargelybasedonwhethercustomersbelieveitcansatisfytheirwantsandneeds.Inotherwords,whenacompanydevelopsitsbrandandmarketsitsproducts,customersultimatelydeterminehowtointerpretandreacttomarketingmessages.Companiesspendsignificanttimeresearchingthemarkettogetasenseofhowcustomersthinkandfeel.TipCustomerperceivedvalueisthenotionthatthesuccessofaproductorserviceyourbusinessoffershingesonwhethercustomersbelieveitcansatisfytheirwantsandneeds.ValuePropositionofaProductTobetterunderstandcustomerperceivedvalue,ithelpstounderstandarelatedterm,valueproposition.Avaluepropositionisacomparisonofthebenefitsofferedbyacompany'sproductsandservicestothepriceitaskscustomerstopay.Companiescangenerallyinfluencethevaluepropositioninoneoftwoways.Theycanuselong-termbrandbuildingadvertisingtoemphasizekeytraitsandcharacteristicsofthebrandandproducts.Thetraitscanbeentirelypragmatic,suchaspowerandperformance,ormoreephemeral,suchaspositioningaproductasjustvery,verycool.Businessownerscanalsoofferarelativelylowcosttoenhancevalue.Ultimately,thekeyisthatcustomersperceivethattheproduct'smeritsmorethanjustifiesitsprice.UseResearchtoDetermineWhatCustomersValueMarketersdeliveradvertisingmessagesfordifferentreasonsandthroughvariousplatforms.Marketresearchiscriticaltounderstandinghowcertaintypesofcustomerswillrespondtocertainmessages.Companiesusefocusgroups,surveys,testmarkets,andotherresearchtoolstogetasenseofwhatcustomerswantanddon'twantfromproductsinagivenindustry.Knowingwhatcustomersthinkandwantgivesyouabetterabilitytoinfluencethemwithyourmessages.Somemarketresearchisavailableonlineandwithluck,canbehadatnocost.Butevenrelativelysmallbusinessescantakeadvantageofmarketresearchtheyconductontheirown.Theofferofasmallreward,suchas"oneluckywinnerwillreceivea$100giftcard",canbeenoughtoenticeyourcustomerlisttofillinashortsurveyandprovidefeedbackontheirproductandserviceexpectations.DelivertheAppropriateMarketingMessageToinfluencevalueperceptions,companiestrytodelivermessagesthatresearchindicatesshouldcreatethedesiredsenseofvaluewithcustomers.Somecompaniesmakelowcostsapriority.Thisisasimplemessagestrategyasitonlyrequiresregularcommunicationoflow-costbenefitsanddeliveryonthatcommitment.Othersexpressmessagessuchasbestquality,bestservice,uniquefeaturesorenvironmentallyfriendly.Toinfluencethecustomervalueperception,marketingmessagesmustbeconsistentanddeliveredtotherightplatform.ChallengesofInfluencingValuePerceptionOneoftheprimarychallengesofinstillingavalueperceptionincustomersismakingsurethatyourproductorservicestandsoutwhencomparedtotheproductorserviceofyourmaincompetitors.Andwhencompaniesdonotusemarketresearch,orwhentheirmarketresearchisinaccurate,theyruntheriskofmakingfalseassumptionsonwhatmessageswillaffectcustomervalueperception.ReferencesBusinessDictionary:PerceivedValueInteractionDesignFoundation:CustomerandUserPerceptionofValueandWhatItMeanstoDesignersWriterBioNeilKokemullerhasbeenanactivebusiness,financeandeducationwriterandcontentmediawebsitedevelopersince2007.Hehasbeenacollegemarketingprofessorsince2004.Kokemullerhasadditionalprofessionalexperienceinmarketing,retailandsmallbusiness.HeholdsaMasterofBusinessAdministrationfromIowaStateUniversity.RelatedArticlesWhatIstheImportanceofDeterminingtheMarketValueofaProduct?Brandingvs.ProductMarketingWhatIsSelectiveDemandAdvertising?TheMajorFactorsInfluencingaNewProduct'sSuccessinMarketingBrandLaunchStrategiesTypesofMarketingRisksWhatAreConsumerCues?SynonymsForBrandingHowtoIncreaseBrandPreferenceTheDifferencesBetweenMarketing,Advertising&PropagandaPositioningAnalysisinIdentifyingTargetMarketOpportunitiesDifferencesBetweenOrganization-CenteredMarketing&Customer-CenteredMarketing1WhatIstheImportanceofDeterminingtheMarketValueofaProduct?2Brandingvs.ProductMarketing3WhatIsSelectiveDemandAdvertising?4TheMajorFactorsInfluencingaNewProduct'sSuccessinMarketing
延伸文章資訊
- 1Customer Perceived Value (CPV) - CIO Wiki
- 2What Is Customer Perceived Value? Definition and Importance
- 3Difference Between Perceived Value & Real Value - Small Business ...
- 4Customer Perceived Value (CPV) - CIO Wiki
Customer perceived value is the notion that the success of a product or service is largely based ...
- 5Perceived Value Definition - Investopedia
Perceived value is a customer's own perception of a product or service's merit or desirability to...