Get service for your out of warranty or damaged Surface

Find your options if your Surface device is out of warranty, damaged, or has a cracked screen. Here's how to send it in and find out how much it'll cost: ... Tableofcontents × Surfacewarrantyandservices Warrantyinformation FAQ Getserviceforout-of-warrantydevice Out-of-warrantyservicecost Updateyourwarrantywithyourproof-of-purchase Serviceprocess Prepareforservice Findtheserialnumber Getservice Packingandshippinginstructions Setupafterservice Skiptomaincontent Surfacesupport Products Microsoft365 Office Outlook MicrosoftTeams OneDrive OneNote Windows MicrosoftEdge more... Devices Surface PCaccessories Mobile Xbox HoloLens Hardwarewarranties Service&repair Warranty SurfaceforBusiness Moresupport Communityforums Microsoft365Admins SmallBusinessAdmins Developer Education Reportasupportscam Tableofcontents Surfacewarrantyandservices Warrantyinformation FAQ Getserviceforout-of-warrantydevice Out-of-warrantyservicecost Updateyourwarrantywithyourproof-of-purchase Serviceprocess Prepareforservice Findtheserialnumber Getservice Packingandshippinginstructions Setupafterservice SurfaceDevicesSurfaceMore...Less Thisarticleisforcrackedordamagedscreens.Ifyourscreenisflickering,seeSurfacePro4screenflickersorisscrambled.IfyourSurfacetouchscreenishavingproblems,seeWhattotryifyourSurfacetouchscreendoesn'twork. FindyouroptionsifyourSurfacedeviceisoutofwarranty,damaged,orhasacrackedscreen Here'showtosenditinandfindouthowmuchit’llcost: Startthereplacementprocessonline Important: Surfacedevicesshippedinforservicecan'tberepairedandmustbereplaced.Wehighlyrecommendthatyoubackupyourdataifyoucandoso.Wewon'tbeabletorecoveritforyou.  Goto https://account.microsoft.com/devicesandfollowtheseinstructions:  SigninwithyourMicrosoftaccount. Selectthedevicethatneedsservice,thenselectStartorder.Ifitisn'tregistered,selectDon'tseeyourdevice?toregisterit. Followtheinstructionstocompleteyourserviceorder. Ifyou’reabletoturnonyourSurface;besuretosaveanyimportantfilesandinfofromyourSurfacetoanothercomputer,drive,orcloudstorageservicelikeOneDrive.Formoreinfo,seeHowtoprepareyourSurfaceforservice. Howmuchwillthiscost? WithoutMicrosoftComplete:Ifyourdevicedoesn'thaveMicrosoftCompleteorMicrosoftCompletehasexpired,seeHowmuchdoesout-of-warrantyservicecostforyourSurfacedeviceoraccessory? todeterminethecosttoreplaceyourdevice. WithMicrosoftComplete:ForaSurfacethatisstillwithinthecoveredwarrantyperiod,youcanuseoneofyouraccidentaldamageclaimstoreplaceyourSurfaceforadeductiblefee(seetable).MicrosoftCompleteisnotavailableinallregions. Tobeabletouseoneofyouraccidentaldamageclaims,youmustselectCrackedScreenunderSelectissuetypewhenyoucreateyourclaim. Youmusthaveatleastoneaccidentaldamageclaimavailabletouse. WhatisthewarrantyonmyreplacementSurfaceafterserviceiscomplete? Thepost-servicewarrantyis90daysortheremainderofthewarranty,whicheverisgreater.IfyourdevicewasoutsideoftheLimitedWarranty,you'llgeta90dayservicewarranty. Nextsteps Sendusyourbrokendeviceandwe'llsendyouarefurbisheddevice.  OutofWarrantyCosts Note: Thecostsbelowareinclusiveofshippingcostsandapplicabletaxesunlessotherwisenoted.Replacementdevicesarenon-refundable. SeeHowmuchdoesout-of-warrantyservicecostforyourSurfacedeviceoraccessory? MicrosoftCompletedeductiblecosts ThefollowingtableshowsthedeductiblecostsforaccidentaldamageclaimsforcustomerswhohaveMicrosoftComplete.  SurfacedevicesexceptSurfaceDuo  Country Currency Cost Australia AUD 54 Austria EUR 49 Belgium EUR 49 Canada CAD 49 China CNY 329 Denmark DKK 460 France EUR 49 Germany EUR 49 Ireland EUR 49 Italy EUR 49 Japan JPY 5400 Netherlands EUR 49 NewZealand NZD 59 Norway NOK 399 Poland PLN 179 Portugal EUR 49 Spain EUR 49 Switzerland EUR 49 US USD 49 SurfaceDuo Country Currency Cost Canada CAD 136 France EUR 90 Germany EUR 90 UnitedKingdom GBP 81 UnitedStates USD 99 Relatedtopics PrepareyourSurfaceforservice SetupyourSurfaceafterservice Surfacewarrantyinformation SUBSCRIBERSSFEEDS Needmorehelp? Jointhediscussion Askthecommunity Getsupport ContactUs Asubscriptiontomakethemostofyourtime Try1monthfree Wasthisinformationhelpful? Yes No Thankyou!Anymorefeedback?(Themoreyoutellusthemorewecanhelp.) Canyouhelpusimprove?(Themoreyoutellusthemorewecanhelp.) Whataffectedyourexperience? Resolvedmyissue Clearinstructions Easytofollow Nojargon Pictureshelped Other Didn'tmatchmyscreen Incorrectinstructions Tootechnical Notenoughinformation Notenoughpictures Other Anyadditionalfeedback?(Optional) Submitfeedback Thankyouforyourfeedback! ×